IVR

As a provider of world class interactive voice response (IVR) systems, Worldwide Automation Resources, Inc. offers the most advanced inbound and outbound call automation solutions available. Our systems provide an efficient and interactive medium for routine business processes in the financial, utilities, human resources, and retail industries. Our IVR applications are used for balance and payment inquiries, bill payment, benefits enrollment and even to open an instant credit account. We offer cutting-edge functionality including speech recognition, fax server, text to speech, and Voice over IP solutions. With over 50 different dialects, 100 different host and database server connections, multiple operating system and hardware configurations, our IVR applications can be implemented anywhere. Whether you have been referred to us by an existing client, or are looking at IVR for the first time, let us show you Worldwide possibilities.

Computer Telephony Integration

Connecting people and information is a mission statement at WAR. By combining applications on a single platform, investments and operating costs are reduced. Our solution for Computer Telephony Integration is a scalable, fully integrated, and feature rich application on a single platform. Agent Desktop Interactive Voice Response Predictive Dialing Agent Messaging Inbound and Outbound call management Call Blending Host and Database Access Voice Logging Whether you have been referred to us by an existing client, or are looking at CTI for the first time, let us show you Worldwide possibilities.

Internet Access

Using a standard internet browser, our solution enables public internet and private internet users to obtain real time information from mainframe computers and database servers. Consistent information across all platforms Easy to implement Standard HTML template structuret User definable documents Comprehensive host & database interfaces Multiple Web server interfaces Customer Service Telephony Interface Session specific data